Hanasaki Flowers Inc. - Floriculture Enhanced by Technology

Hanasaki Flowers Inc. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our site and our services. This policy applies to all users of our online platform.

Information We Collect

We collect information you provide directly to us, as well as information collected automatically as you navigate our site.

Information You Provide:

Contact Information: When you place an order, create an account, or contact us, we collect information such as your name, delivery address, billing address, and phone number.
Payment Information: When you make a purchase, we collect payment information, such as your credit card details or other payment method information. This information is processed securely by our payment processors. We do not directly store your full credit card details on our servers.
Order Information: Details about the products you purchase, delivery instructions, and any special requests.
Communications: Records of your communications with us, including emails, chat logs, and phone calls.
Account Information: If you create an account, we collect your username, password, and preferences.
Marketing Preferences: Information about your preferences for receiving marketing communications from us.
Feedback and Reviews: Any feedback, reviews, or testimonials you provide.

Information Collected Automatically:

Log Data: Our servers automatically record information ("Log Data") created by your use of our site. Log Data may include information such as your IP address, browser type, operating system, the referring web page, pages visited, location, your mobile carrier, device information (including device and application IDs), search terms, and cookie information.
Cookies and Similar Technologies: We use cookies, web beacons, and other similar technologies to collect information about your browsing activity on our site. Cookies are small text files that are stored on your device. We use cookies to personalize your experience, analyze website traffic, and for advertising purposes. You can control cookies through your browser settings.
Analytics: We use third-party analytics tools to help us measure traffic and usage trends for our site. These tools collect information sent by your device, including the web pages you visit, add-ons, and other information that assists us in improving our service.

How We Use Your Information

We use the information we collect for various purposes, including:

Providing and Improving Our Services: To fulfill orders, process payments, arrange deliveries, respond to inquiries, and provide customer support. We also use your information to improve our site and our services, including personalizing content and recommendations.
Communication: To communicate with you about your orders, account, and provide updates about our products and services. With your consent, we may send you marketing communications about special offers, promotions, and new products.
Personalization: To personalize your experience on our site, including showing you products and content that are relevant to your interests.
Analytics: To analyze how users interact with our site and our services, and to identify areas for improvement.
Legal Compliance: To comply with applicable laws and regulations, including responding to legal requests and preventing fraud.
Security: To protect the security of our site and our users, including detecting and preventing fraud and abuse.

Data Sharing and Disclosure

We may share your information with third parties in the following circumstances:

Service Providers: We may share your information with third-party service providers who assist us with various aspects of our business, such as payment processing, order fulfillment, delivery services, marketing, and website analytics. These service providers are contractually obligated to protect your information and only use it for the purposes for which we disclose it to them.
Business Partners: We may share your information with business partners who offer products or services that may be of interest to you.
Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
Protection of Rights: We may disclose your information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.
With Your Consent: We may share your information with third parties with your consent.

Data Retention

We retain your information for as long as necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy, or as required by law. We may retain certain information for longer periods for legitimate business purposes, such as record keeping, accounting, or legal compliance.

Your Rights

You have certain rights regarding your personal information, subject to applicable laws. These rights may include:

Access: You have the right to access the personal information we hold about you.
Rectification: You have the right to correct inaccurate or incomplete personal information.
Erasure: You have the right to request that we erase your personal information, under certain circumstances.
Restriction of Processing: You have the right to restrict the processing of your personal information, under certain circumstances.
Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
Objection: You have the right to object to the processing of your personal information, under certain circumstances.
Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe that we have violated your privacy rights.

To exercise any of these rights, please contact us at the address provided below. We may require you to verify your identity before we can process your request.

Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include using encryption, firewalls, and secure server infrastructure. However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

Children's Privacy

Our site is not directed to children under the age of 16, and we do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at the address provided below.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including Japan. These countries may have data protection laws that are different from the laws of your country. We will take appropriate measures to ensure that your information is protected in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our site and update the effective date. Your continued use of our site after the posting of changes constitutes your acceptance of the updated Privacy Policy.

If you have any questions or concerns about this Privacy Policy, please contact us at:

Hanasaki Flowers Inc.
1-3-5 Sakura Avenue,
Shinjuku,
Tokyo, Tokyo,
160-0022
Japan